Refund Policy

REFUND POLICY  /   RETURN POLICY

If you are not completely satisfied with your purchase due to defect, malfunction or product being not as described, you may request a refund or replacement within 14 days of the purchase date.

All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

A return authorization must be requested within 14 days of your date of delivery. You must contact us at generalstore@workflora.com to request and receive an RMA. (Return Merchandise Authorization) someone will help you with the return and where to send.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 30 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned:

  1.  food items, damaged items, broken items, opened items, items not in original packages, opened or used baby clothing. 
  2. Gift cards 
    Downloadable software products 
    Some health and personal care items

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  •        Sale items are FINAL SALE and cannot be returned with the exception of home decor furniture items.        
  •        WF General does not accept returns of or products in bath and body or baby and kids clothing and accessories but will replace items if item was incorrect.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

302-409-0195 

generalstore@workflora.com 

 

You must return the Product to the address provided on your RMA to receive a refund at your cost within 14 days of receipt of RMA.

You must email us for the return label information. 

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to product manufactoerer or WF general 

If you return Product to [WF General] (a) without a return authorization from [WF General] or (b) without all parts and accessories originally included with your purchase, WF General retains the right to either refuse acceptance of such return and/or charge you a restocking fee of 30% of the original price of the Product(s) and/or the retail value of the missing parts and accessories, whichever is higher. 

If the product is inspected and determined to be in good physical condition, WF General retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

Gift cards 
Downloadable software products 
Some health and personal care items, abd bay clothes 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. You must contact us. 

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 14 days after delivery will be non refundable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded with the exception of home decor furniture items.        

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Still have questions about your return? Contact customer service at